Vacancy expired!
Role: AWS Contact Center Location: Remote ROLE AND RESPONSIBILITIES Applicant, if selected, will be responsible as AWS connect developer who will be developing complex multi and omni channel contact center solutions, ideally SaaS (Software as a Service) in the cloud and IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment BASIC QUALIFICATIONS
- Overall, 6-8 years' experience as an Information Technology Professional 5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS (Software as a Service) in the cloud
- 1-3 years' experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment
- Expertise in Python and node.js programming languages
- Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc.
- DevOps experience develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments
- Strong verbal and written communication skills, excellent organizational and prioritization skills
- Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions
Vacancy expired!