Vacancy expired!
Job Description
Job Title: Customer Service Associate I Estimated Start Date: 10/10/2022 (Estimate) Building Location: Las Vegas, NV Duration (Months): 3 Months Contract Remote Possibility: Yes, preferred to be in the Vegas location Daily Schedule: 6 am - 6:30 pm business hours (8 hours a day) be flexible Number of Openings: 2 JOB DESCRIPTION:- The ideal Clientian will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to reach out for assistance. An Clientian has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (Clientians don't pass the buck when it comes to customer issues). Finally, an Clientian is supremely internet savvy and has high technical aptitude when it comes to online tools and research.
- Confidence in working with upper level management on a regular basis
- Ability to communicate professionally - with maturity and self confidence
- Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork
- Ability to successfully complete pre-employment assessment and criminal background check
- Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
- High School Diploma or equivalent.
- College degree
- 1+ years' experience as a customer service professional (Face to face interaction and/or call center experience preferred)
- Hybrid working environment within the team
- 16 people on the team
- Friendly team
- Eager to help out
- Ambiguity within the team on the new project
- Problem solving
- Own any problems that come our way
- Deliver a 5 star customer experience
- Quick to act
- New product that are launching - team members doing beta testing within the project
- Customer escalation team
- Lots of tech support and activation skills needed
- Client KfB is launching internal scheduling for our internal and external partners. This will increase the amount of call/email contacts we receive
- Jobs will not get scheduled impacting the number of completed sales/installations
- Log into the phone - take inbound calls from the 3rd party sellers / property managers
- 3rd party verification
- Scheduling the job
- Sales force - work within the internal tools to get that scheduled
- Working within the email inbox where they will be responsible to communicate with the property manager
- Lot of the communication will be over Slack and Chime since the team is remote / hybrid work style
- Trainings and meetings
- Yes - can convert to full time if located within Las Vegas.
- Opportunity to gain experience within Client - launch pad for new opportunities within Client
- Confidence in working with upper level management on a regular basis
- Ability to communicate professionally - with maturity and self confidence
- Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork
- Ability to successfully complete pre-employment assessment and criminal background check
- Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
- High School Diploma or equivalent
- College degree
- 1+ years' experience as a customer service professional (Face to face interaction and/or call center experience preferred)
- No call center experience
- Lots of job hopping
- Sales Force / CRM skills
- Email Correspondence - Outlook
- Excel experience.
Vacancy expired!