Customer Service Specialist

Job Description

• Provide customers with the highest levels of service and professionalism to ensure customer satisfaction without compromising on Public Storage integrity
• Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills
• Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, and make outbound return calls to customers
• Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success

· Adherence to your shift schedule and availability for calls, meeting and training

• Participate and contribute in related Customer Service, Marketing and other projects as assigned

• Starting hourly rate of $13with annual merit increases based on performance
• Full-Time and Flexible Schedules – All with full benefits
• Four weeks paid training with our training team in a virtual environment that support your journey with us and enhance your skills
• Work in the comfort of your own home
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Internal promotional and career opportunities

Qualifications

• 1+ years of customer service experience required (call center, hospitality or banking environment preferred)
• Multitask; typing while talking and moving from administrative to live calls
• Strong verbal and written communications skills
• Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions
• Proficient in Windows-based computer programs with excellent navigation skills
• Prior work from home experience preferred
• Skills in languages other than English are a plus

• Dedicated, uninterrupted and quiet space to work
• High speed home internet (internet testing will be required during interview process to confirm minimum internet speed requirement is met)
• Smartphone; app used for verification

• Public Storage will provide with the necessary equipment (laptop, headset, keyboard and mouse) to work from home
• Contact center operates 7 days a week from 3:00 am -10:00 pm PST.
• Your initial training period is 5 weeks of remote classroom training.

o Days and hours of training:

Monday-Friday from 7:00am-4:00pm PST

Time off request(s) during training are discouraged and may not be available due to the classroom training program.

· Upon completion of training, your work schedule may include shifts during any of our operating days/times, including nights and weekends. You must be flexible and available for scheduling

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Additional Information

All your information will be kept confidential according to EEO guidelines.