Vacancy expired!
The Field Service Engineer is responsible for verifying proper functioning, shipping and receiving, quality
control, and writing test files for instrumentation. This position requires travelling on short notice and
providing exceptional technical support to customers including installation, troubleshooting, testing, and
repairing issues with hardware, software, or reagents.Essential Duties & Responsibilities
1. Receive, QC and prepare instruments for shipment
2. Verify proper functioning of instruments
3. Verify proper functioning of test kit systems on instruments
4. Write test files using different software systems
5. Provide technical assistance to customers for hardware, software, and reagents via
telephone and in-person communication
6. Recognize and communicate product issues, complaints, improvements, and resolutions
7. Document call contacts and assist with technical training of customers
8. Install diagnostics instruments into customer laboratories
9. Test reagents in customer laboratories on new and existing diagnostics instrumentation
10. Train customers
11. Provide on-site troubleshooting, repair and preventative maintenance
12. Assist customers with meeting their regulatory and verification requirements
13. Present product & technical informationScope of Authority
Service and repair software and instrumentation.Non-Essential Duties & Responsibilities
1. Maintain cleanliness of laboratory and equipment as needed
2. Assist with kit assembly when needed
Vacancy expired!