Host Person - Cliff House at Wynn Las Vegas

The Host Person – Cliff House is responsible for creating an exceptional first and last impression for guests dining in a refined golf club restaurant environment at Wynn Las Vegas. Nestled within the Wynn Golf Club, Cliff House combines elevated dining with the unique atmosphere of a luxury golf destination, serving resort guests, golf patrons, members, and VIP visitors.This position ensures a seamless arrival, seating, and departure experience through personalized hospitality, attentive guest engagement, and expert coordination of reservations and dining room flow. The Host Person serves as the central point of communication for guest relations, front-of-house operations, and service coordination while upholding Wynn's Forbes Five-Star standards and commitment to exceptional hospitality. Key Responsibilities  Guest Experience & Arrival PresentationGreet all guests with warmth, professionalism, and genuine hospitality, creating a welcoming atmosphere reflective of both luxury dining and golf club traditionsProvide personalized service by recognizing returning guests, golf members, VIP patrons, and special occasion celebrations whenever possibleEstablish a refined and polished first impression that aligns with Wynn's luxury service standardsAssist guests with dining inquiries, course-related directions, and resort information as needed  Reservations & Seating CoordinationManage reservations, walk-in guests, and dining room seating with accuracy and efficiencyMonitor table availability and dining room pacing to maximize guest satisfaction and operational efficiencyProvide accurate wait times and maintain guest engagement during periods of high volumeOptimize seating arrangements while considering guest preferences, dining experience, and service flow  Luxury Service DeliveryDemonstrate exceptional attention to detail in greeting, seating, menu presentation, and guest transitions throughout the dining experienceUphold Forbes Five-Star service standards through proactive, courteous, and personalized interactionsFoster an atmosphere that reflects the sophistication of Wynn Las Vegas and the relaxed elegance of the Wynn Golf Club  Communication & Guest CoordinationServe as a liaison between guests, managers, servers, bartenders, culinary staff, and golf operations personnelCommunicate guest preferences, VIP status, member recognition, and special requests to appropriate team membersMaintain clear, continuous communication with front-of-house teams to support seamless service execution  Guest Relations & Service RecoveryAddress guest questions, concerns, and special requests with professionalism, discretion, and urgencySupport management in resolving guest service issues and executing service recovery initiativesEnsure accessibility requests and customized dining arrangements are properly accommodatedOperational ExcellenceMaintain cleanliness, organization, and presentation of the host stand, entrance area, and guest waiting spacesEnsure reservation systems, menus, guest materials, and seating charts remain accurate and currentParticipate in pre-shift meetings to stay informed regarding VIP guests, golf events, restaurant reservations, and daily operational prioritiesSupport efficient dining room operations while maintaining a luxury guest experienceCompliance & Brand StandardsAdhere to all Wynn grooming, appearance, and uniform standardsFollow all health, safety, and sanitation guidelinesExecute responsibilities in accordance with Wynn policies, departmental procedures, and service standardsAct as an ambassador of Wynn's luxury hospitality culture and Forbes Five-Star service philosophy