Job Details

ID #20826487
State Nevada
City Las vegas
Job type Permanent
Salary USD $70k - 105k per year 70k - 105k per year
Source Phoenix Staff, Inc.
Showed 2021-10-08
Date 2021-10-07
Deadline 2021-12-05
Category Et cetera
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Senior Major IT Incident Coordinator

Nevada, Las vegas, 89150 Las vegas USA

Vacancy expired!

Title: Senior Major IT Incident Coordinator

Location: Las Vegas, NV

As Senior Major IT Incident Coordinator, you will manage and facilitate Major Incidents and ensure that all the required resources are engaged to work a Major Incident.

Your role:
  • Drive the efficiency and effectiveness of the Major Incident Management Process.
  • Manage the life cycle of all Major Incidents from escalation to resolution.
  • Serve as an escalation point of contact of Major Incidents.
  • Ensure effective communication is maintained during a Major Incident.
  • Effectively communicate issues to Subject Matter Experts (SMEs) and leadership within support teams, and resolutions or work-around to the customer as appropriate.
  • Chair the Major Incident Review meetings.
  • Establish CSFs, KPIs, and metrics to measure the effectiveness of the Incident Management Process.
  • Prepare and provide analysis of reports as needed, prescribed, and/or requested.
  • Report any issues, concerns, and modifications required within the Incident Management Process.
  • Promote and reinforce adherence to the process and policies associated with Incident Management and Major Incident Management.
  • Perform all duties in strict accordance with company, department, and regulatory guidelines and levels always while meeting or exceeding established service levels and expectations.
  • Provide feedback and drive continual service improvements with current tools and process.
  • Develop and maintain the Major Incident Management system.
  • Drive, develop, manage, and maintain the major incident process and associated procedures
  • Review and audit the process.
  • Ensure that all IT teams follow the Major Incident process for every major incident.
  • Monitor the effectiveness of the Major Incident process and make recommendations for improvement.
  • Perform other related duties as assigned.

What you've got:
  • Bachelor's Degree or a comparable level of relevant work experience preferred.
  • Six Sigma Certification and ITIL Certification strongly preferred.
  • 3 to 5 years of experience in an Information Technology environment with previous Incident Management experience strongly preferred.
  • Must have experience with the Microsoft Office suite of products.
  • Must have working knowledge of ITIL/MOF incident, problem, and change management components
  • Must have strong organizational, analytical, and project management skills.
  • Must have knowledge of incident management practices, activities, techniques, and tools.
  • Ability to manage multiple priorities independently and meet deadlines.
  • Excellent problem resolution, judgment, negotiation, and decision-making skills.
  • Must have the ability to communicate effectively with management, peers, and customers, via email, phone, and face-to-face situations (written and verbal).
  • Flexibility and willingness to support a 24x7 operation via off-hours support, on-call availability, or other as needed.
  • Must be able to obtain/maintain any necessary certifications and/or licenses.

To find more great tech-centric jobs, please visit www.phoenixstaff.com.

Vacancy expired!

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