Vacancy expired!
Title: Senior Software Engineer, CXS Core TechnologyLocation: Las Vegas, NVWe are looking for a Senior Software Engineer who will be responsible for supporting a Kiosk product line. You will be part of a Level 4 team and responsible for building and maintaining systems focusing on the Kiosk product suite. You will be a part of truly exciting, open, fun yet challenging environment which provides enormous opportunities for professional and personal growth.Your role:
- Ensuring customer satisfaction and bring to closure issue resolution raised to Level 4 in a timely manner to avoid impact to our customers and patrons
- Set up clear communication with other Support team, if needed with clients, to clearly understand the issue and provide an efficient and practical solution
- Works with Software Architects, Product Owners, and other subject matter experts
- Understanding of product, deployment environment and business
- Execute all steps defined as support cycle according to company standards
- Independently work on field issues and provide root cause and solutions within the prescribed SLA
- Document issue resolution and provide insight on observed issues and suggest improvement to Product Owner and Architect
- Clear precise communication skills
- Relevant experience in Technical Support: 4+ years
- Hands on experience with HTML5 with PHP rest services and MySQL as DB (4+ years required)
- Hands on experience working with servers like Apache or IIS (4+ years required)
- Exposure to JavaScript, Vue.Js, jQuery, Laravel framework (4+ years required)
- Exposure to tool like Webpack, Gulp, Sass, Composer, Yarn, Bower, Jenkins
- Exposure to source control tools like TFS/GIT
- Must have strong analytical and creative problem-solving skills
- Must have strong communication skills, able to work independently and be team oriented
- Demonstrates excellent oral and written, communication and customer service skills
- Demonstrates an extremely high level of accuracy and attention to detail
- Prior Casino gaming industry experience is preferred
- Must be able to be licensed in multiple jurisdictions
- Must be available for after-hours support and travel as needed to customer sites
- 11011 S. 48th Street, Suite 103 Phoenix, AZ 85044 602.254.6363
Vacancy expired!