Surveillance Investigation Specialist

Job Description

General Summary Of Duties:

Duties include, but are not limited, to the following:

· Monitors all areas of the property at all times, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity for proper resolution

· Ensure quality observations and investigations in the Surveillance Department on assigned shift

· Maintains a working knowledge of rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.

· Protects casino assets and gaming integrity through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor

· Assists with directing the flow of Surveillance Reports to the proper individuals per Surveillance Management, always maintaining the highest level of confidentiality

· Ability to work as a team.

· Maintains world class service levels in the Surveillance Department.

· Create daily activity reports and prepares necessary reports for management.

· Coordinates, with the Surveillance Management, when Surveillance discovers a matter which needs further investigation or attention as appropriate.

· Observes, documents, video coverage and reports any unusual or suspicious activities on property.

· Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to Surveillance Management, for proper resolution.

· Held accountable for the accuracy and thoroughness of departmental records and reports.

· Conduct daily player evaluations and rating audits

· Identify, document, and find solutions for operational improvement opportunities

· Monitors and analyzes daily gaming activity

· Has experience with operational case studies

· Has knowledge of house advantage as it pertains to player reinvestment

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Qualifications

Performance Requirements: (Knowledge, skills and abilities)

· Ability to read and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.

· Ability to analyze gaming statistics and investigate discrepancies thoroughly.

· Ability to write effective reports.

· Ability to view surveillance footage and find conclusive supporting video facts.

· Ability to respond to inquiries from Team Members or guests.

· Ability to communicate effectively in one-on-one, small group, and large group situations.

· Ability to read, write and communicate verbally in English.

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

· Ability to compute rate, ratio and percent, and to interpret data from graphs.

· Ability to apply common sense reasoning to a variety of situations.

· Full Knowledge and understanding of company and department rules, policies and procedures.

· Ability to watch and protect Craps, Blackjack, Roulette, Baccarat, and Specialty Games.

· Ability to complete thorough Player Evaluations on Craps, Baccarat, Roulette, and Blackjack.

· Knowledge of Slot Advantage Play

· Experience working with BJ Survey and eConnect

· Works well in a team atmosphere.

· Must be able to effectively make decisions in the room

· Must be able to conduct larger scale gaming investigations

· Must be able to detect schemes, cheating activity and advantage

Bachelor’s Degree in Criminal justice or related area from a four-year college or university preferred.Desirables: Table Games Dealing School Preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.