Vacancy expired!
- Diagnose hardware and application software issues, escalating as appropriate.
- Develop and maintain proficiency with company specific systems and technologies.
- Document issues, resolution steps taken and expended time using a trouble ticket system.
- Promptly report system outages and follow up with end users to provide updates.
- Work independently to research and resolve technical issues.
- Identify repeated patterns of reported issues and work with IT staff to design resolution(s).
- Provide end user application training for company specific systems and technologies.
- Participate in on call rotation to monitor the Help Desk for critical issues after normal working days and hours.
- Must exhibit an attention to detail and problem-solving skills.
- Bachelor's degree or equivalent experience.
- 2-3 years in IT Help Desk or other technical support role.
- Strong critical thinking and analytical skills with the ability to use proven problem-solving approaches.
- Exceptional customer service, organizational, decision making and communication skills (i.e., verbal, written, presentation).
- Ability to adapt and learn quickly.
- Able to work in a team environment while also functioning independently.
- Prior experience providing application support for custom developed user applications (Browser/.NET based).
- Internet browser (Edge/IE/Chrome/Safari/Firefox), Desktop (Windows 10), Microsoft Office and VOIP knowledge and support experience.
- Basic understanding of cloud computing, application development, infrastructure, database, and system design.
- Ensure effective use of change/issue management, project management and work prioritization.
Vacancy expired!