FDR Analyst

Position Summary The FDR Analyst is responsible for highly complex task/projects in the design, development, support, enhancement, and maintenance of third party processor systems. Capable of performing as a liaison to user and external department personnel, provide task/project communications, and meet task/project objectives.

• Perform complex and special projects independently.
• Ensure the design, delivery, and evaluation of new system products and or capabilities.
• Perform as a liaison to both user and external department personnel.
• Provide task/project communications and meet task/project objectives.
• Formulate logical statements of business problems and devise procedures for solutions by designing, coding, testing, and implementing new and/or modified settings and platforms.
• Act as a liaison for both business and IS to effectively communicate system capabilities, limitations and possible solutions.
• Able to diagnose, debug, and resolve complex problems in a timely manner.
• Cooperate in the development and adherence to high quality standards and goals.
• Perform other duties as assigned.

• Minimum of 3 years of experience required in the management or use of a Third Party Processor as it relates to credit card processing.
• Issuing experience preferred over Acquiring experience.
• Familiarity with First Data Resources and/or Total Systems including but not limited to: data integration, output material management, various platforms and products, etc.
• Possess fundamental knowledge of systems analysis, program design and specifications, testing, support and documentation.
• Understanding of process control, workflow, and process-integration techniques. Past experience should demonstrate ability to maintain a high motivation level and initiative.
• Must possess a strong team work ethic, with the ability to work with personnel at all levels in all departments.
• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.