Vacancy expired!
Technology Careers with Optum. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) All Help Desk technicians require excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, the Help Desk technician should have a strong understanding of technology, including the various hardware, software and networking systems being supported. Under minimal supervision, the IS Help Desk serves as the first point of contact for production services/support and is also an information resource for all IS services. The Helpdesk may interact with corporate Helpdesk or applications development teams to restore service and/or identify and correct core problems. If the Helpdesk is unable to resolve an issue they will assign a ticket to the next level support teams. The Helpdesk also serves as a backup for the Security administration team. Meet all Service Level Agreements. Primary Responsibilities
- Provide level 1 assistance and support for incoming queries and issues related to computer systems, software and hardware.
- Log all support calls into the Help Desk Database to ensure calls are tracked, responded to, and closed in a timely manner.
- Evaluates and prioritizes calls; refers unresolved calls to next level support teams.
- Remotely accessing hardware or software for clients to make changes and fix problems. Simulates or recreates user problems to resolve operating difficulties.
- Completes System Access Requests (SAR) and Secure requests accurately within specified Service Level Agreements.
- Process client transfers and terminations to enable/disable access as required by departmental policy to ensure regulatory compliance
- High school diploma or GED
- Minimum of 1 year IT Help Desk/Call Center or equivalent experience
- Strong computer skills and the ability to troubleshoot and diagnose problems
- Basic knowledge Microsoft Office products such as Word, Excel, Outlook and PowerPoint
- Excellent customer service skills
- Excellent communication skills, written and verbal
- You will be asked to perform this role in an office setting or other company location.
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
Vacancy expired!