Vacancy expired!
- Under closer supervision, prepares, configures, installs and provisions Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
- Inserts access transport equipment into Cox fiber ring and powers up equipment.
- Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
- Coordinates equipment pick up with boundary partners.
- Works with contractors/vendors to ensure equipment is installed and operating properly.
- Creates, updates and closes Remedy tickets and coordinates with change control as needed.
- Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
- Coordinates equipment pick up with boundary partners.
- Ensures quality of processes, programs and customer satisfaction.
- Complies with all safety procedures and policies.
- Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
- Performs all final circuit provisioning and configuration of device and intermediate cross connects.
- Identifies and sorts equipment needed for work orders.
- Configures CPE in warehouse prior to installation at customer premises.
- Ensures appropriate iOS upgrade is applied.
- Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
- Assists with initial turn-up of CPE equipment.
- Tests and verifies services in conjunction with the install team.
- This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands
- Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
- High School Diploma, GED or related experience
- 1+ year experience in a related field (e.g. technical support, installation and maintenance).
- Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
- Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
- Valid local State Drivers License and driving record that meets Cox standards
- AA/AS degree or Technical Certification in related discipline desired (Technical Operations)
- 1 year experience in provisioning and troubleshooting layer II & III networks
- Prior commercial installation experience; technical support experience
- Cisco certification
Vacancy expired!