Vacancy expired!
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits! 4+ month contract WITH long term extension (ongoing) based on performance What You'll Do: In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working Desktop Support Technicians! That's where you come in! You will be expected to deliver exceptional customer service as the face of CompuCom. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems. Overview:
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems - you make it happen
- Be helpful and understanding - provide the support you would want!
- Customize the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual
- Determine the most cost-effective repair to minimize customer downtime
- Be proactive! Prepare reports for analysis of product failure trends and service issues
- Experienced:
- 3years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
- Excellent Customer Service Skills
- A+ Certification a huge plus
- Solid experience and understanding of IT services and products
- Enthusiastic about technology and willing to learn and stay on the cutting edge
- Personable:
- Relatable and responsible when interacting with ALL customers
- You're a tech that customers look forward to seeing
- Consultative approach to solving issues - help us help them!
- Reliable:
- Ability to transform technical IT solutions lingo into terms everyone understands
- Impeccable follow-through to customer satisfaction
- Will attempt to connect to anyone you meet, no matter how difficult
- Go-Getter:
- Insatiable desire for knowledge, independence, and success - strive for more than the status quo
- Not intimidated by problems you've never seen before - confidence is key!
- Hungry to work hard and hungry to grow your career!
Vacancy expired!