Vacancy expired!
- Production support for HRIS systems portfolio to include Workday, force.com, HackerRank and any new applications that are implemented within the organization.
- Manage and resolve Tier 3 case escalations within SLA, providing high quality and accurate solutions.
- Manage user access and system security using principle of least privilege and best practices to ensure strict data security and integrity for all HR systems.
- Complete regular audits to ensure maintenance of data privacy and security assignments
- Support business User Acceptance Testing (UAT) with data staging and troubleshooting to ensure changes to HR systems or reliant on HR systems are functioning properly.
- Engage effectively with cross-functional and global teams (such as Enterprise Operations, Shared Services, Recruitment, Release Management and others) to identify, escalate and resolve key risks and issues as well as build strong working relationships as a trusted advisor.
- Support SOX and compliance initiatives to ensure adherence to internal/external compliance standards.
- Support HR Technology strategy and request backlog to ensure alignment of HR IT projects to overall strategic vision.
- Proactively Identify and lead process improvement initiatives in relation to process documentation & process maturity to achieve operational excellence
- Lead and participate in related projects such as Mergers and Acquisitions, system related projects, and other project rollouts.
- Other duties as required.
- At least 3 years previous experience in human resources shared services environment or equivalent with a strong understanding of HR processes and Technology
- Systematic thinker with high degree of proficiency in Workday, Salesforce Service Cloud, applicant tracking systems and other HR applications.
- 1+ year experience in one or more of the following areas: project management, HR Workforce applications support, customer support, reporting.
- Ability to think critically, analyze, and interpret employee/employment data and root cause analysis.
- Ability to problem solve, triage and work through production issues to come to resolution and determine root cause analysis.
- Ability to support the employee and customer experience through several communication vehicles (Case management system, e-mail, phone and chat).
- Ability to manage multiple responsibilities in a fast-moving, high-volume environment while effectively managing time, prioritizing assignments and working within deadlines.
- Possess an aptitude toward process improvement and a willingness to proactively recommend new ways of doing work more efficiently.
- Must be well organized with keen attention to detail with demonstrated effective follow-up skills.
- Maintain acceptable level of teamwork by incorporating a positive attitude, a sense of humor, being supportive in words and actions, embodying the culture of Client, and communicating at all levels both within the existing team & anyone outside the direct reporting structure.
- High degree of motivation and initiative to seek out additional responsibilities volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the team, the employee experience and the company.
- Regular and predictable attendance is required.
- Microsoft Excel experience required.
- Workday Certification is preferred or willingness to complete certification after hire.
- Salesforce Administrator Certification is preferred or willingness to complete after hire.
- Bachelor's degree required.
Vacancy expired!