IT Technician

Job DescriptionKelly Services is currently hiring for a temporary IT Tech to join one of our leading companies in Reno. The ideal candidate will be responsible for the following:Offers technical support to users by responding to questions and concernsTroubleshoots common issues and directs clients towards appropriate department if further assistance is neededIdentifies problems and guides clients through corrective stepsWrites and maintains documentation in order to improve client referencesHelps company avoid legal challenges by monitoring service and compliance agreementsImproves system performance by solving problems and recommending effective changesPeriodically updates knowledge base by maintaining personal networks and participating in educational opportunitiesRequirementsot2 + years of experience in a Help Desk/Technical Support setting with proven troubleshooting ability. Equivalent education in Computer Science/Information Technology or IT Certifications acceptable.otBasic network troubleshooting skills (DNS, DHCP)otAbility to troubleshoot and properly document network, server, workstation, software, and security issuesotAbility to prioritize and work under pressure while performing multiple tasksotAptitude and desire to learn new technologiesotAbility to meet SLA requirements and provide excellent customer service throughout troubleshootingWhy Kelly ® ?With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htmot2 + years of experience in a Help Desk/Technical Support setting with proven troubleshooting ability. Equivalent education in Computer Science/Information Technology or IT Certifications acceptable. otBasic network troubleshooting skills (DNS, DHCP)otAbility to troubleshoot and properly document network, server, workstation, software, and security issuesotAbility to prioritize and work under pressure while performing multiple tasksotAptitude and desire to learn new technologiesotAbility to meet SLA requirements and provide excellent customer service throughout troubleshooting