Job Details

ID #45816329
State Nevada
City Reno / tahoe
Job type Permanent
Salary USD TBD TBD
Source Clear Capital
Showed 2022-09-19
Date 2022-09-18
Deadline 2022-11-16
Category Et cetera
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Service Desk Engineer III

Nevada, Reno / tahoe, 89501 Reno / tahoe USA

Vacancy expired!

Description

Position at Clear Capital

Reporting to the Service Desk Manager, you will provide technical support for a wide range of hardware, software, and cloud products. You will help support an ever-growing user base of over 1000 employees across four physical sites in 3 states including hundreds of remote users via phone, chat, email and tickets. You will be one of three onsite Service Desk Engineers in Reno supporting an ever-growing and expanding office while being an integral part of a team supporting the company as a whole.

What you will work on

Besides the day-to-day technical support requests, you will be responsible for account creation/modification, hardware/software purchasing/deployment, telecommunications support and of course desktop/laptop support all while working on various IT projects. When necessary you will also assist with IT audits. All this while thoroughly documenting your solutions in order to expand the knowledge of the Service Desk and be a mentor for the team.

Thoroughly documenting your solutions in order to expand the knowledge of the Service Desk as a team is a must. This is not your typical technical support role either and you will not be tied to your desk. Physical and manual hands-on work will be required.

Here are some of the awesome things that you will work on and should have some intermediate, if not extensive, knowledge of:

  • Active Directory
  • Dialpad VoIP
  • ESET & Carbon Black
  • Google Workspace (G Suite), in particular supporting Google Meet
  • Virtual Desktops with a focus on Amazon Workspaces
  • VMWare Workspace One Software Deployment
  • Windows Imaging with an emphasis on WDS Deployment
  • Windows 10, Linux & macOS Operating Systems
  • 802.1x networking, preferably using Cisco ISE
Who we are looking for

We are also looking for someone who has experience in some, if not all, of the above mentioned items. In addition to:

  • Enterprise help desk environment background
  • Able to build and support a computer from hardware to OS
  • Comfortable working within BIOS and Windows Registry
  • Comfortable creating technical documentation and maintaining it
  • Strong analytical, organizational and time management skills
  • Must be flexible with your schedule, able to work overtime and travel as needed, as well as, participate in the rotation of on-call duties
  • The ability to communicate clearly over the phone with professionalism and the ability to explain technical things to non-technical people
  • ITIL Foundations, Security+, MCSA, A+ or other industry standard certifications

What We Value
  • Wherever it leads, Whatever it takes! We believe in making the impossible possible!
  • Thrive personally, grow professionally-be happy!
  • Innovate, learn, lead- Knowledge and growth is never ending!
  • We believe in hiring nice people because anything is possible when you have the team's support.
  • Improving the lives around us- A smile could change the entire world.
  • Be the most trusted, respected, and loved real estate valuation company in the world.

About Us

Clear Capital is the premier provider of real estate valuation, analytics, and technology solutions. Powered by its more than 45 years worth of information on nearly every U.S. metro, neighborhood, and property, Clear Capital's solutions are trusted by community credit unions and billion-dollar financial institutions alike. Clear Capital is headquartered in Reno-Tahoe with a team of more than 600 nationwide, dedicated to going wherever it leads, and doing whatever it takes.

Clear Capital is an equal opportunity employer.

To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees, or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes.

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Vacancy expired!

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