Student Support Adviser

Te Whiwhinga mahi | The opportunity We currently have a full-time opportunity for an individual with a strong background in customer service support and engagement, to join our Student Support team in the Faculty of Engineering. This is a fixed- term or secodment position that will finish on 20th October 2023.This role will predominately support domestic students and blends student support and coordination of support programmes, such as mentoring and tutoring.As the Student Support Adviser, you will be responsible for providing specific assistance to students studying in New Zealand and remotely, enabling their success through the provision of wellbeing, pastoral care and learning support.Applicants will have recent experience in working with students and will demonstrate an understanding of the broad range of factors impacting academic outcomes for these students.Key AccountabilitiesIdentification of students at risk as well as high achieving students; creating, implementing, and reviewing support plansEstablish learning support programmes and on-going operational supportMonitoring progress of support plansFacilitate a strong, collaborative relationship for mentors and university-wide support programmesDevelop and maintain a close working relationship with central support functions in order to support studentsProviding equity advocacy and adviceDemonstrate a high level of interpersonal skills through relationship management, advocacy and negotiationWork collaboratively toward continuous improvement both operationally and strategicallyEnsure actions support the delivery of the service promised and at all times demonstrate excellent customer serviceThis is a full-time, 37.5 hours per week role on a 5 month contract. The salary range for this role is $56,600 - $70,600 per annum depending on experience and qualifications.For more detailed information on the role accountabilities and requirements, please review this Position Description. He kōrero mōu | About youOur ideal candidate will be a confident problem solver and solution finder. You will be able to understand what a student needs and have the energy and focus to locate the right contact, department or guidance material that will help them do what they have set out to do.You will do this by being available for meetings in person and via video calls, and by being active and responsive to your emails and calls. We are searching for someone who is adaptable and confident as this role has a lot of variety but requires attention to detail and the ability to plan and execute quickly and effectively.Your strong interpersonal and communication skills, outstanding organisational abilities, and your friendly and engaging manner will be a key factor in your success in this role. Nga Pūkenga Motuhake | Important SkillsExperience in the delivery of academic and pastoral supportExperience working in an environment requiring high levels of customer service deliveryExperience and understanding of equity issues in New ZealandDemonstrates problem solving ability requiring judgement and interpretation Ngā āhuatanga kei a mātou | What we offerThe University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following:Flexible employment practices (including working from home and flexible hours)Up to 6.75% company superannuation schemeA competitive salary with five weeks' annual leaveIn addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to applyApplications must be submitted online by the closing date of 13/06/2023 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.Please note that we may close the advert earlier if we find a suitable candidate.Please reach out to Alcione Fagundes via a.fagundes@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.