Support Services Team Leader

Job Description

This is an exciting opportunity to step into the role as a Team Leader in University Health and Counselling Support Services(UCHS).

This role will provide leadership to the support services team. Reporting to the General Manager, you will oversee support services and work collaboratively to deliver high-quality operations and administrative support to the clinical teams and to ensure excellent customer service for students.

As a Support Services Team Leader, you will effectively manage administration support to the UHCS across three sites. The key accountability of the role include:

• Administration - ensuring the smooth running of all daily admin and reception tasks, including staffrostering, student appointment scheduling, records and knowledge management,
• Database management of the Patient Management System
• Compliance and accreditation - this includes management of policies, procedures and systems including client-facing activities, facilities management, health, safety and emergency management processes.
• Customer Service – ensuring best practice standards are met for all UHCS student facing activities

For more information, please view theposition description.

Our ideal candidate will be:

• People-orientated - you will be natural people person with the ability to communicate with a diverse range of stakeholders
• A Leader - with proven leadership experience, and will be attuned to the needs of your team, value individual contributions and be able to inspire and motivate.
• Innovative - Committed to continuous improvement you will be able to deliver relevant and timely administrative and reception support to the clinical teams and coordinate rosters and reception coverage along with ensuring that customer service excellence goals are met.
• Able to work in a fast paced and changing environment, juggling different demands on a daily basis

Qualifications

• A relevant tertiary qualification or experience in healthcare management or business management and leadership
• Proven experience in staff and team leadership and management including coaching, mentoring and staff development within a high demand service environment
• Experience with audits, compliance activities and accreditations
• Sound business administration acumen and knowledge of core functions and administrative processes and good practice; including planning and the development and improvement of operating policies and guidelines.
• Good working familiarity and the ability to learn new systems including Microsoft Office desktop suite, Patient management systems and other health-related systems
• Demonstrated ability to respond appropriately and calmly in crisis situations, and to perform under pressure.
• Demonstrated commitment to the Treaty of Waitangi and the ability to incorporate in relevant ways.

Additional Information

Applications must be submitted online, by the closing date of

For further support on applying and how to write your cover letter or create a CV please see the staff intranet site

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz