The Enterprise IT Support Analyst, L1 is a key member of Versant Media’s Enterprise Operations
group, serving as the first point of contact for employees and partners requiring IT support. This
role provides assistance both in-person (onsite), and through the help line, resolving a high
percentage of issues at first contact. Success in this position requires strong technical expertise,
proactive problem-solving skills, and a commitment to delivering exceptional customer service.
The Analyst will handle a wide range of support requests across the Versant IT landscape,
escalating complex issues when necessary while maintaining ownership and communication. This
is a hands-on, customer-facing role where professionalism, responsiveness, and technical agility
are essential to exceeding service expectations.
YOUR DAY TO DAY:Provide support to customers via Phone, Chat, In Person, (Onsite and TechBar)Break Fix support for IT issuesFulfill or triage customer requestsDeliver exceptional customer serviceUnderstand Team targets and deliver to themWHO WE’RE LOOKING FOR:Someone who genuinely puts their customer firstA team player who acts in the interest of allA passionate and motivated individualSomeone with a flexible schedule that can cover later shifts, weekends or holidays when needed