Vacancy expired!
Job Description
At Puritan's Pride®, the direct-to-consumer division of The Bountiful Company,our customers value being happy, feeling good and getting the most out of life. That’s a full-time commitment—and we are fully committed to helping them achieve that goal in every way possible and our Customer Support Representatives are a critical part of this mission. If you're looking for an engaging opportunity, an awesome training program, and future growth potential, look no further! As our nextE-commerce Customer Support Representative,you will communicate with customers via phone, email, live chat and text messaging!
Responsibilities include, but are not limited to:
- Answer customer phone calls, chats, or emails handling a variety of complex account issues.
- Willingness to offer product specials on each sales call.
- Ability to navigate through multiple computer applications with speed and accuracy.
- Provide a high level of customer service and professionalism.
- Will work with one or multiple customer support lines.
- Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service.
- Maintain customer satisfaction ratings based on criteria set forth by the company.
- Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
Please note that at Puritan's Pride each associate is required to work 4 days during the week and 1 day each weekend
Qualifications
- High School Diploma required, some college preferred
- 1+ years of in a customer service, call center and/or contact center role
- Computer literacy
- Ability to clearly understand and respond appropriately to the issues that customers present
- Ability to demonstrate empathy and prioritize customer’s issue
- Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
- Desire to continually learn with a focus on solutions
- Uphold company values and respect every customer
- Exude patience and ownership with each customer
- Ability to resolve conflicts and set appropriate expectations with customers
- Ability to determine customer needs and provide appropriate solutions
- Strong writing skills and familiarity with chat/social media
Vacancy expired!