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ID #44722929
State New Hampshire
City Hudson
Job type Permanent
Salary USD TBD TBD
Source Kelly
Showed 2022-08-09
Date 2022-08-08
Deadline 2022-10-07
Category Et cetera
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Entry Level Technical Support Rep

New Hampshire, Hudson, 03051 Hudson USA

Vacancy expired!

Remote Entry Level Technical Support Rep (No California or Hawaii) 3 Months Contract to Hire Pay Rate: $17/hr

Looking for candidates that have the following:
  • Strong Customer Service
  • Tech Skills
  • Call Center Experience
  • Technical Aptitude/Foundation
  • Troubleshooting
  • Wants to learn new Technical Skills
  • Excellent Communication Skills
Core Responsibilities:
  • Answer and troubleshoot inbound customer phone calls with high efficiency.
  • Accurate documentation of calls utilizing our ticketing system.
  • Strive for first call resolution, while providing any additional information to the customer to prevent call backs.
  • Leverage the internal knowledge base to find information needed.
  • Monitoring your open cases, along with following up with the appropriate team and/or customer to resolve within our defined service level agreements.
  • Meet or exceed management expectations for productivity and professionalism as measured by customer surveys, call monitoring, and phone metrics.
  • Participate in any additional departmental projects or tasks as assigned to you.
#P2

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® ?

By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.

About Kelly ®

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Vacancy expired!

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