Vacancy expired!
Job Description
Position Tasks:- Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service works.
- Provides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
- Maintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentiality.
- Documents service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoiced.
- Explores sales possibilities with customers utilizing their scope of speciality and by utilizing cross departmental specialists.
- Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied.
- Prepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is received.
- Notify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etc.
- Accurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representative.
- Ensures all site documentation including inductions, licences and training is up to date.
- Monthly checking of vehicle equipment lists and reordering of equipment as required.
- Be well presented at all times while representing Bosch Rexroth while undertaking external service work.
- Fosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulations.
- Perform other duties as directed from time to time to meet Bosch Rexroth’s business and operational requirements.
Qualifications
Position Requirements:- Hydraulic fitter trade or equivalent
- 5 years field service or hydraulic system experience
- Competent level of hydraulic knowledge
- High focus on Quality and attention to detail
- Dynamic performer and achiever
- Planning and organisational skills
- Effective communication skills
Additional Information
What we offer:- Excellent hourly rate, benefits and overtime pay – Permanent position.
- Company Tool of Trade vehicle.
- Company laptop, and mobile phone.
- Exciting, challenging and rewarding position with a market leading company.
- Excellent working conditions.
- Good team environment with a strong company culture and values.
Vacancy expired!