Vacancy expired!
For a financial client we need Systems Engineer (Genesys Routing). This position is based in Merrimack, NH or Westlake, TX or Durham, NC. We are Primarily looking for W2 Candidates and not looking for Third Party Candidates. The Expertise and Skills You Bring
- Minimum five (5) years voice/routing experience (Genesys Composer experience preferred)
- Experience using Genesys composer to build and maintain sophisticated routing strategies
- Strong leadership and organizational skills
- Superb communication and presentation skills with strong problem solving and analytical skills
- Expertise with Agile (Scrum, Kanban) delivery and systems design, development, test and operational automation
- Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
- Define, champion, manage pace, tools, standard processes, and related development methodologies You effectively address functional and quality goals of systems during design activities.
- Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines
- Proficiency managing, configuring and tuning Linux operating systems
- Consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution
- Demonstrate ability to effectively interact with all levels of management/personnel
- Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
- System monitoring and performance evaluation
- Documentation of process and procedures as assigned
- Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct)
- Experience supporting 24/7, continuous availability production environments
- Leading technology solutions to deliver business value across scrum team(s) by creating intuitive solutions to real world business problems
- Growing our agile development culture through use of excellent engineering skills and a deep knowledge of industry standard methodologies
- Guiding/developing, presenting and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture and design standards defined by Business Unit
- Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability
- Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing and operational capabilities of the platform
- Simplifying the sophisticated through consistency, refactoring and repeatability
- Helping in developing and implementing operational stability practices supporting the Associate Experience within the Call Centers and Investment Centers
- Improving monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive
- Helping lead support teams through incident management and crisis management
- Leading end to end sub initiatives
- Supporting and presenting relevant IT governance policies, procedures, and processes
Vacancy expired!