Vacancy expired!
Top Skills:• Strong attention to detail
• Risk/Control/Quality industry-related experience, including experience working with operating units to identify risk in a process and execute mitigation strategies. • Developing recommendations on improvements to processes and controls• Developing new control processes to reduce risk in the operating environment Job RoleThe associate will work on our Quality & Process Excellence team and will be responsible for supporting the Quality environment for our Health Care Operations organization. This includes the review, oversight and reporting of controls across an array of service and program delivery capabilities. This role works in a multi-site team environment and collaborates with operations and client services ensuring operational processes are delivered accurately and in adherence with plan rules and regulations. In this role you will have a direct and immediate impact on the quality of Health Care services provided to Fidelity’s clients.The Value You Deliver- Executing and/or overseeing key controls within our Health Care Operations
- Ensuring a controlled operational environment to deliver high quality outcomes for our customers
- Developing recommendations on improvements to processes and controls
- Developing new control processes to reduce risk in the operating environment
- Performing trend analysis of quality data to identify common root causes and improvement opportunities
- Knowledge of Fidelity Health and Insurance products
- Risk/Control/Quality industry-related experience, including experience working with operating units to identify risk in a process and execute mitigation strategies.
- Strong attention to detail demonstrated by ability to follow and develop specific, outlined, and detailed procedures.
- Strong ownership and accountability to deliver results.
- Demonstrated problem-solving capabilities and ability to exercise sounds judgment.
- Experience in establishing/documenting processes, inclusive of controls.
- Expertise with Excel (or similar tool) to manipulate and summarize large data sets.
- Ability to take initiative to problem solve and design improved processes and controls
Vacancy expired!