Vacancy expired!
- The associate will work on our Quality & Process Excellence team and will be responsible for supporting the Quality environment for our Health Care Operations organization.
- This includes the review, oversight and reporting of controls across an array of service and program delivery capabilities.
- This role works in a multi-site team environment and collaborates with operations and client services ensuring operational processes are delivered accurately and in adherence with plan rules and regulations.
- In this role you will have a direct and immediate impact on the quality of Health Care services
- The Value You Deliver Executing and/or overseeing key controls within our Health Care Operations Ensuring a controlled operational environment to deliver high quality outcomes for our customers
- Developing recommendations on improvements to processes and controls Developing new control processes to reduce risk in the operating environment Performing trend analysis of quality data to identify common root causes and improvement opportunities
- The Expertise and Skills You Bring Knowledge of Risk/Control/Quality industry-related experience, including experience working with operating units to identify risk in a process and execute mitigation strategies.
- Strong attention to detail demonstrated by ability to follow and develop specific, outlined, and detailed procedures. Strong ownership and accountability to deliver results.
- Demonstrated problem-solving capabilities and ability to exercise sounds judgment.
- Experience in establishing/documenting processes, inclusive of controls. Expertise with Excel (or similar tool) to manipulate and summarize large data sets.
- Ability to take initiative to problem solve and design improved processes and controls The Team As a key part of the team that owns, manages, and maintains the Health Care Operations control environment, you will work collaboratively across functions on a set of continuous improvement initiatives to reduce risk, improve quality, and support our associates in the delivery of high service levels.
- The team collaborates with business partners to design, execute, and oversee controls. COVID Work Policy Safety is our top priority.
- Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach.
- You'll be spending some of your time onsite depending on the nature and needs of your role.
- Dynamic Working - Post Pandemic Our aim is to combine the best of working offsite with coming together in person.
- For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
- Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.
- This role is a Hybrid role(candidate must be able to sit onsite 3 days a month).
- The position/team is in Merrimack, but can sit at any of the Fidelity locations, so must be local to them.
- We are looking for someone with risk/quality control experience.
- This person will be developing new control processes to reduce risk in the operating environment.
- The associate will work on our Quality & Process Excellence team and will be responsible for supporting the quality environment for our Health Care Operations organization.
- This includes the review, oversight and reporting of controls across an array of service and program delivery capabilities.
- Top Skills: Strong attention to detail, Risk/Control/Quality industry-related experience, including experience working with operating units to identify risk in a process and execute mitigation strategies. Developing recommendations on improvements to processes and controls
Vacancy expired!