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Job Details

ID #20060088
State New Hampshire
City Nashua
Job type Contract
Salary USD TBD TBD
Source Softworld, Inc.
Showed 2021-09-22
Date 2021-09-22
Deadline 2021-11-20
Category Et cetera
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Field Tech

New Hampshire, Nashua, 03060 Nashua USA

Vacancy expired!

Field Tech

Supports computer users with installation of hardware/software and networking components to meet personal computer needs. Win 7 upgrades and deploy of new replacement machines. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. Assists with computer studies, projects, and implementation of policies throughout area of assignment. Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers. Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. Diagnoses and resolves moderate end-user hardware/software problems including remote access software. Performs new computer configuration and coordinates the workstation upgrade/replacement process. Participates in the deployment of new software platforms. Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete. Verify with the customer that the problem has been resolved and close case.

Working knowledge of computer hardware, software, and terminology. BASIC problem solving skills. Must have good communication skills. Good organizational skills. Working knowledge of ServiceNow Ticketing system a plus. Good working knowledge of computer imagining process

Working knowledge of Active Directory

THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.

Vacancy expired!

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