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Job Description
The Account Manager is expected to perform all job duties including the following
Manage top tier clients to help grow their email marketing business. Day-to-day management and oversight of client engagements, communications with account stakeholders, communications with internal stakeholders, billing, strategy sessions, Quarterly account/benchmark reviews, and first level escalations
Fully understand the client's business including objectives, roles, and concerns
Effectively work with multiple departments to support project development and implementation.
Assist Senior Account Manager/Account Director with campaign results analysis, optimization and strategic recommendations, best practices recommendations, client presentations, requirements documenting, training, and Legal Privacy and ISP compliance discussions
Continually look for ways to improve account growth through clear understanding of clients' objectives and goals.
Knowledgeable of all products offered the full integrated communication resources of the organization with multiple offices.
· Develops direct marketing recommendations and agency point of views
· Conducts competitive research
Provide leadership and mentoring to AAE's and/or AE's, as assigned
Perform client SWOT analysis
· Review performance reporting to identify trends and support best practice recommendations
Contribute/lead client quarterly business reviews
Skills and Experience
At least 5 years of relevant client experience in multichannel marketing (email/digital, teleservices, social media and database marketing) or other related disciplines; or at least 5 years of relevant agency experience
Strong knowledge of marketing principles and strategies - experience with major consumer brands and online/ interactive channels preferred
Demonstrated experience in managing client relationships
Strong understanding of email and/or digital marketing processes
Demonstrates a clear aptitude for managing projects
Excellent communication skills, both written and oral.
Knowledge of customer retention process and the ability to analyze processes
Self-directed with a sense of urgency in solving client issues
Ability to adapt to difficult situations
Willingness to travel (occasionally)
Ability to perform in a team, process-oriented environment
Bachelor's Degree highly preferred
Additional Information
Great People, Deserve Great BenefitsWe know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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REF105919V
Vacancy expired!