Director Member Services South and Central America

Membership benefits support :Perfectly understand each member needs and expectations from Relais & ChteauxOptimize member use of all services to enhance their return on investmentRegularly share the needs of the delegation with HQ to ensure all services are relevant and attuned for each regionPropose and implement an annual action plan and budget for the delegation, subject to coordination with the International Director of Member Services and the DelegateOrganize all regional meetings such as Delegation meetings, Chefs meetings, Steering Committee (where relevant)Supervise the training activities: R&C Induction, technical training (Synxis, …)Work closely with the network team on prospection, in line with the defined international development plan and the integration of new membersEnsure HR services: recruitment support depending on the needs of the members; partnerships with key hospitality Universities and schools to present the brandWork closely with the partnerships team to enhance existing global relationships and leverage them for the region and prospect new partners suitable for the brand/ delegationProduce editorial content concerning the members of the delegation and cooperation with the Publications Department at the Head Office in view of the different publications (i.e. Print, photo library, …)Support the implementation of local promotional events included in the annual action planSupport the press and social media office to increase brand awareness with the Director of the Communication department and International Director of Member ServicesProof read regional language communications and marketing material when neededOrganize showcases or brand events when relevantRepresent Relais & Chteaux at various events to increase brand awarenessPrepare and send monthly e-newsletter to the delegationSubmit bi-weekly updates to the International Director of Member Services and the Delegate