Job Details

ID #17197150
State New Hampshire
City Newyork
Job type Full-time
Salary USD TBD TBD
Source ServiceNow
Showed 2021-07-23
Date 2021-07-23
Deadline 2021-09-21
Category Et cetera
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Service Offerings Manager

New Hampshire, Newyork 00000 Newyork USA

Vacancy expired!

Job Description

The Service Offerings Manager will join our Customer Outcomes Service Portfolio function. Our mission is to define and maintain world-class Service Offerings, focused on the highest priority areas that will allow our Customer Outcomes professionals to accelerate product adoption and drive customer business outcomes with customers around the world.

The Service Offerings Manager will support our Service Owners with managing activities through the lifecycle of services. Our Service Offerings rely on world-class people, process & methodologies, leading practices, technology, and analytics that will be developed through collaboration with peer organizations. This role will work closely with the product organization through our New Product Introduction (NPI) process and drive the coordination of Service Portfolio related activities related to introducing new products and releases. The Service Offerings Manager will work closely with Service Owners to define, launch and continuously improve services in collaboration with colleagues across the company.

An ideal candidate enjoys working in a high paced environment and will have outstanding project management skills, great communication skills, a collaborative nature and a “let’s get it done” attitude.

What you get to do in this role:

  • Manage and coordinate Service Portfolio function activities related to new products and releases being introduced
  • Work with Service Owners to develop the GTM strategy and plan, demand/supply analysis, pricing strategy, enablement plans and continuous service improvement.
  • Work with cross functional teams (marketing, sales, delivery, product development, enablement) to launch service offerings
  • Collaborate with Marketing and Enablement teams to track execution of GTM and enablement plans
  • Support service transition activities
  • Lead by example, rolling up your sleeves and contributing to the creation of plans and content

Qualifications

  • Experience managing multiple in-flight projects
  • Outstanding track-record of delivering results
  • People centric and value-oriented mindset
  • Strategic planning and analysis
  • Synthesizing and simplifying
  • Thought leader and innovative thinker
  • Ample experience building presentations and working in Excel
  • Ideally, experience with Service Management practices
  • Ideally, experience with ServiceNow or similar platforms/products

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or[emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Vacancy expired!

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