Solution Sales, Customer Experience, NYC

Job Description

The Solution Sales Representative, Customer Experience will be responsible forthe

You will be responsible for communicating the Customer Experiencevalue proposition to enterprise prospects. You will develop a strong partnership with your designated Account Executives and Solution Consultant to provide a comprehensive and compelling message to Customer Service leaders across all industries within your region.

https://www.servicenow.com/workflows/customer-workflows.html

Work closely with designated sales teams to ensure understanding of customer needs and drive quality interactions and outcomes

Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, challenges and red flags that may hinder ServiceNow from capturing key customer accounts

Work closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight

Support the regional ServiceNow partner channels to drive an effective customer experience

Articulate customer success strategies (and losses) to the field in order to streamline and standardize CSM solution presentations and value proposition.

Become a trusted advisor to our community of customers

Qualifications

• 5+ years sales experience within a CRM, field service solution provideror related high technology business environment.
• A strong understanding ofCRMmarket and Customer Service-related business processes.
• Willingness to do whatever it takes to win in the market against stiff competition.
• Ability to communicate complex issues in simple terms via written and oral media.
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Works well in a Team Environment.
• Bachelor's Degree in business, marketing or related discipline preferred.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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