Vacancy expired!
We are seeking a solid, confident, resilient Customer Service Representative to act as a liaison between our firm and current and potential clients. Willing to train the right candidate.
GENERAL DUTIES
-Receive incoming telephone calls and make outgoing telephone calls to clients
-Consistently providing clients with exceptional customer service
-Maintain a courteous and friendly disposition when interacting with clients
-Build sustainable relationships and trust with clients through open and interactive communication
-Keep records of client interactions
-Filing of documents
-Maintain firm files
-Assist in firm’s Facebook, YouTube and advertising campaigns
-Creative problem solving within a team environment
-Flexibility and willingness to change as firm needs change
-Take the extra mile to engage clients
REQUIREMENTS
-High school diploma, GED, or equivalent
-Successful work experience in a customer focused environment
-Proficient computer application skills (Word, Excel, Constant Contact, Active Campaign, ect.)
-Strong phone skills and active listening
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-Ability to remain calm under pressure; must be decisive
-Excellent organizational, problem solving, verbal and written communication and interpersonal skills
-Must have outstanding work ethic
-Demonstrates a high degree of confidentiality and professionalism
DISCLAIMER:
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the firm's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The firm reserves the right to adjust, add to, or eliminate any aspect of the above description. The firm also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet the firm’s needs.
Vacancy expired!