Vacancy expired!
Job Description
- Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
- Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
- Research and troubleshoot customer problems and inquiries.
- Update and workassigned cases in a timely manner.
- Maintain strong customer rapport and excellent, timely communication.
- Contribute to documentation to build Veeam’s knowledge base.
Qualifications
- Advanced use of administrator level tasks with the following; Windows OS 2008(r2)/2012(r2)/2016.
- Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS);
- Previous experience or good understanding of virtualization technologies: VMware ESX(i), Microsoft Hyper-V, Nutanix AHV
- 1-3 years of technical troubleshooting experience in a role where problem resolution skills were required
- Certifications in server and networking highly desired
- Bachelor’s degree preferred
- Excellent communications skills (verbal and written).
- Able to work independently in a fast-paced environment.
- Operate effectively in stressful situations
- Following experience would be considered as a plus:
- Microsoft Exchange server administration
- SAN administration
- Database engines (SQL/Oracle)
- Deep log analysis
- Wireshark (tcp dump)
- Application performance analysis
- Modern, energetic, global working environment
- Opportunities for professional growth and promotion
- Work in a stable, dynamic company
- Competitive salary, depending on skills and experience
- Financial assistance towards healthcare.
Vacancy expired!