Job Details

ID #15730629
State New Hampshire
City Northryde
Job type Full-time
Salary USD TBD TBD
Source Veeam
Showed 2021-06-22
Date 2021-06-22
Deadline 2021-08-21
Category Et cetera
Create resume

Customer Support Engineer T1

New Hampshire, Northryde 00000 Northryde USA

Vacancy expired!

Job Description

  • Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
  • Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
  • Research and troubleshoot customer problems and inquiries.
  • Update and workassigned cases in a timely manner.
  • Maintain strong customer rapport and excellent, timely communication.
  • Contribute to documentation to build Veeam’s knowledge base.

Qualifications

  • Advanced use of administrator level tasks with the following; Windows OS 2008(r2)/2012(r2)/2016.
  • Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS);
  • Previous experience or good understanding of virtualization technologies: VMware ESX(i), Microsoft Hyper-V, Nutanix AHV
  • 1-3 years of technical troubleshooting experience in a role where problem resolution skills were required
  • Certifications in server and networking highly desired
  • Bachelor’s degree preferred
  • Excellent communications skills (verbal and written).
  • Able to work independently in a fast-paced environment.
  • Operate effectively in stressful situations

Skills Desired

  • Following experience would be considered as a plus:
  • Microsoft Exchange server administration
  • SAN administration
  • Database engines (SQL/Oracle)
  • Deep log analysis
  • Wireshark (tcp dump)
  • Application performance analysis

We Offer

  • Modern, energetic, global working environment
  • Opportunities for professional growth and promotion
  • Work in a stable, dynamic company
  • Competitive salary, depending on skills and experience
  • Financial assistance towards healthcare.

Vacancy expired!

Subscribe Report job