Job Details

ID #23677209
State New Hampshire
City Pyrmont
Job type Full-time
Salary USD TBD TBD
Source Nine
Showed 2021-11-30
Date 2021-11-30
Deadline 2022-01-29
Category Et cetera
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Customer Service Representive

New Hampshire, Pyrmont 00000 Pyrmont USA

Vacancy expired!

Job Description

Your New Opportunity at Nine

Nine is looking for multiple Customer Service Representatives that are available for full-time employment to join Australian Metro Publishing's Customer Service Centre team in Sydney.

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The role is predominantly working from home with time in the office on a fortnightly basis.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am.

Responsibilities include but are not limited to:

  • Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets

  • Manage interactions over the phone, email, live chat and web forms

Enough about us, here's a bit about you.

Our ideal candidate will have the following attributes:

  • Exceptional customer service, active listening and well developed verbal and written communication skills

  • Great attitude and willingness to learn and progress in your career

In return, we offer the chance for you to work with a talented team, in a dynamic working environment where you'll have the opportunity to grow your skills and your career with an industry leader. Training and development are provided to ensure your success. The role combines a mixture of working from home and spending time in our fantastic new offices in North Sydney.

To join us and be part of our highly committed, talented and successful team - connect with us today!

Start date for this role is 10 Janaury 2022.

Additional Information

What you'll get in return at Nine.

  • Career development and quality training
  • Up to 16 weeks paid primary carer’s parental leave
  • Discounts on lifestyle, entertainment, and leisure memberships, including health insurance, dental and gym
  • Access to Future Women – a movement to help women connect, learn and lead through unique content and events.
  • Discounts on products and services with corporate partners including Samsung, Apple, JB HI-FI, HP, Hertz Car Hire and TFE Hotels

Our Commitment to Diversity and Inclusion.

At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.

Disclaimer:We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes

Vacancy expired!

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