Vacancy expired!
Job Description
Job Description- We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
- An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
- The goal is to create value for clients that will help preserve the company’s reputation and business.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Qualifications
Requirements- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
- Ability to diagnose and resolve basic technical issues
- Computer skills must include: Microsoft Office Suite
- Install and repair Printers
- Experience with LAN and Cabling
- 3-5 years’ experience working in helpdesk area with break/fix experience and/or with related education/training
- Preferred Bilingual in English and Korean
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
Additional Information
All your information will be kept confidential according to EEO guidelines.
Vacancy expired!