Job Details

ID #49980599
State New Hampshire
City Southplainfield
Job type Full-time
Salary USD TBD TBD
Source Bosch Group
Showed 2023-05-22
Date 2023-05-22
Deadline 2023-07-21
Category Et cetera
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Service Center Customer Support

New Hampshire, Southplainfield 00000 Southplainfield USA

Vacancy expired!

This position supports the Bosch Service Center via customer contact, data entry, and inventory management, in order to provide quality customer satisfaction.Customer Service and Sales:Communicate constantly and professionally with customers via phone and/or face to face at counter to assess needs and resolve issues.Provide pricing, part numbers, availability, invoicing and tracking information, and other information to the Customer as required.Take orders and sell parts and accessories via phone, email, and over the counter, including cash and/or credit card transactions.Contact customer for credit card payment of all chargeable repairs.Contact customers when repairs are completed for pickup, tracking multiple tools per customer per claim check.Assist with any special projects or reports.Administration:Complete accurate claim checks when tools are dropped by customer.Enter accurate tool data into computer system, which drives shipping, repair and credit order documentation, maintain customer contact database.Research information using multiple portals and systems.Document customer issues and resolutions as required.Print delivery notes after tool is repaired in preparation for customer pickup.Reconcile daily reports with payments taken and repairs posted. Process credits if necessary.Release orders/credits to warehouse for picking or put-away.Process no charge replacement orders if qualified on batteries, chargers, flashlights, defective parts, etc.Process Return Not Repaired (R&R) physically and in computer system, send to shipping.Print weekly audit reports.Trouble-shoot and resolve administrative errors.Communicate estimates to customers and process responses.Open and close facility as necessaryAssist with physical inventory process via data entry.Communication:Interdepartmental contact w/ Credit, Customer Service and other Service Centers regarding invoicing, order status and other misc. issues.Provide feedback to Service Center Supervisor, and National Customer Care Manager on all issues via appropriate channels. Continuously Develop Product and Technical Knowledge: Participate in company sponsored training programs that promote product and technical knowledge. Miscellaneous duties as assigned (i.e. shipping, receiving, picking, new hire training)

Vacancy expired!

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