Customer Experience Specialist – Join Australia’s No.1 Life Insurer! 
We are open to Melbourne / Sydney / Brisbane 
Flexible Work Options | Full-time 
Start Date: 23rd, February, 2026We’re looking for friendly, motivated people to join our Customer Experience team and help us make every customer interaction a positive one. You’ll provide excellent service by following our customer practices, being authentic, empathetic, engaging, aware of risk, and doing what you say you’ll do. In this role you will:  Be the first point of contact for customers and aim to resolve their query on the spot Complete simple admin tasks quickly and accurately Help with escalations or complaints, working to resolve them as soon as possible Follow privacy and compliance rules in all customer interactions Spot patterns or common issues and share ideas to help fix them Be a supportive team member, sharing knowledge and helping others when needed Work with other teams when extra help is needed Receive full training to learn about life insurance, our products, and our systems – with plenty of support as you grow in the role