Events Operations Manager

Serve as the primary point of contact for clients during events, ensuring their needs are met and expectations are exceededFoster a team who are “guest obsessed” and prioritise creating positive experiences for our clients at every opportunityLiaise with the Event Sales team to ensure that all client requirements are planned and accounted for to deliver the best possible eventsManage the day-to-day operations of events, ensuring smooth execution, adherence to timelines and client satisfactionOversee all logistical aspects of events, including setup, execution and teardownAddress any issues that arise during events promptly and efficiently to minimize disruptionsConduct evaluations after events to identify successes and areas for improvement, implementing changes for future eventsStrategically assess the staffing and rostering requirements of the events team, effectively managing the events roster, timesheet approvals, leave planning and payroll spendDemonstrate accountability by tracking and reporting on key performance indicatorsMaintain strong relationships with clients, vendors and internal teams to ensure seamless communication and collaboration