Vacancy expired!
Job Description
The Junior Customer Support Engineer is to provide basic technical supportto Veeam customersusing the methods and/or instructionprovided by theirseniors orsupervisor for Veeam products.Collaborating with the international Veeam customer support teams, he/she will effectively communicate with the teams to uphold the quality specified in the Service Level Agreement.
- Provide a basic technical level of support communicating with customersvia the telephone, and/or via Email
- Concluding towards probable solutionsto the best of your abilitiesby analysis of customers logs, troubleshooting customers environment, and/or replicating scenario’s in the Veeam support lab of Veeam products;
- Communicatewith customers to follow instructions and implement solutions, or recommendations towards the customers requirement if they are in sync withVeeam’sbest practices;
- Building and maintaining positive customer relationships, resulting in a higher than85% result in positive surveys;
- Working as part of a team by monitoring support ticket queues together and processing cases before breaching the service level agreement;
- Attending scheduled technical trainings as directed and required by Veeam;
- Commitment to progressingand qualifyingyour attributestowards a Level 2 – Experienced professional Information Technology Employee prior to your anniversary;
- Other responsibilities as directed by your direct, or acting manager.
Qualifications
- Fluent English (reading/writing/speaking)
- Post high-school diploma or Bachelor’s degree in IT or similar
- Strong customer service skills
- You are familiar at least with some of the following areas:
- VMware ESX(i);
- Microsoft Hyper-V;
- Microsoft AD and Exchange server administration;
- DB (SQL/Oracle);
- Windows OS 2008(R2) and/or 2012(R2) advanced user or administrative level;
- UNIX and/or Linux knowledge advanced user or administrative level
- Practical understanding of TCP/IP (OS, firewalls configuration).
Vacancy expired!