THE ROLEAs a Service Designer at Bilue, you will work with one of our clients on an exciting piece of digital transformation work. Working closely with the client CX Lead, you will map how things work today, shape how they should work in the future, and turn that into clear experiences that align stakeholders and hand over cleanly to the design and engineering teams.  This is a hands-on, fast-moving role for someone who can hit the ground running from day one.
This is a contract role, initially 3 months with possibility of extension. 
 RESPONSIBILITIESMap current-state processes and understand the business requirements behind them, translating both into clear experiencesCreate and work with user journey maps that capture how the experience flows across digital and service line touch pointsFrame pain points and opportunities, and run ideation to shape future-state conceptsPartner with a Business Analyst to define digital requirementsDetermine whether user research is needed, and at what point in the process, working with a dedicated researcher who sets up the studies and synthesises the resultsMap the new, future-state process and use it to align stakeholders across the businessDefine project initiatives across multiple digital and service line touch points, tied to measurable project ROICreate wireframes to bring the future-state experience to lifeHand over to the design and engineering teams for implementation