Job Details

ID #15524132
State New Hampshire
City Sydney
Job type Full-time
Salary USD TBD TBD
Source ServiceNow
Showed 2021-06-16
Date 2021-06-16
Deadline 2021-08-15
Category Et cetera
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Senior Technical Consultant

New Hampshire, Sydney 00000 Sydney USA

Vacancy expired!

Job Description

What you get to do in this role:

The Customer Outcomes Senior

Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

  • Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
  • You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
  • You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
  • You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our ITOM product team.
  • You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the ITOM application suite

Qualifications

In order to be successful in this role, we need someone who has a strong technical understanding of Infrastructure and Operations Management, coupled with demonstrated experience in influencing and consulting.

You will have Experience and Certification in the at least 3 of the following Products areas:

  • ServiceNow Administration ( Certified System Administrator )
  • Hardware Asset Management ( Hardware Asset Management – Certified Implementation Specialist )
  • Software Asset Management ( Software Asset Management – Certified Implementation Specialist )
  • Discovery ( Discovery – Certified Implementation Specialist )
  • Service Mapping ( Service Mapping – Certified Implementation Specialist )
  • Event Management ( Event Management – Certified Implementation Specialist )
  • Cloud Management ( Cloud Management – Certified Implementation Specialist )

Expertise in the following areas will be considered favourably:

ITIL / CMDB implementations (CCMDB, UCMDB, etc.) In depth knowledge of ITSM Processes including Incident, Problem, Change and Request Strong Infrastructure knowledge of current Compute, Network and Storage platforms Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies. IT Operations experience in Enterprise Environments Current Knowledge of common IP Protocols and experience at troubleshooting Network connectivity and firewall issues Experience with Monitoring tools such as SCOM, SolarWinds & Netcool Integration expertise with standard methodologies, such as SOAP, REST, etc Automation experience, either self-built or using tools such as Puppet / Chef / Ansible Knowledge of typical tiered application Architectures ( Micro-services, Portal Applications, Client / Server, etc) Cloud Management Platforms such as AWS, VMware, Azure, Google, etc. Scripting with Powershell, Perl, WMI, shell, Python, Javascript. XPath. Prior and current technical expertise in web technology and the ability to learn new technologies Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or[emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Vacancy expired!

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