NDIS Intake Officer

Ability Action Australia is currently experiencing significant growth and we are seeking an experienced individual to join our Concierge (Intake) Team. As part of our Concierge team, you'll provide on-the-ground support to both internal and external stakeholders, delivering a positive and proactive service from first contact through to service delivery, helping NDIS participants get more out of life today. #AAAWe have an opportunity for an experienced person to join our team located in Wollongong. This role will see you working from the office. On a daily basis, you will:Allocate referrals efficiently to ensure NDIS participants receive timely and appropriate services.Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.Provide clear guidance and tailored advice to participants about our services and the broader NDIS scheme.Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience.Manage funding requests to ensure NDIS funds are available and used appropriately.Maintain accurate case management records, documenting all plans, progress, communications, and interactions.