Job Details

ID #17313387
State New Jersey
City Aberdeen
Job type Permanent
Salary USD TBD TBD
Source Retail Business Services
Showed 2021-07-26
Date 2021-07-25
Deadline 2021-09-23
Category Web/HTML/info design
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Analyst II Systems Helpdesk - Retail Business Services

New Jersey, Aberdeen, 07747 Aberdeen USA

Vacancy expired!

About Retail Business Services

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five omnichannel grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to provide industry-leading expertise, insights and analytics to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit www.retailbusinessservices.com or follow us on LinkedIn and Twitter.

We are seeking top notch, high energy, and positive candidates to help us meet the increasing growth and demand in the online grocery delivery market. Are you the right candidate for an agile, highly collaborative, modern tool infused, and thriving environment? Our growing company currently has an opportunity for a professional and experienced individual to fill the role of IT Systems Analyst II on our established Service Delivery team. The Analyst would be the first level point of contact for our internal clients with all questions and problems related to computer/system issues. This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth lately.

Position Title: Analyst II Systems HelpdeskPosition Location: Chicago, IL

Position Summary:We are looking for a help desk technician to join our team. The official title, Service Delivery Coordinator, is responsible for providing technical and troubleshooting assistance related to hardware, software, mobile devices, and other technical platforms implemented. This position has responsibility across the domain and requires a strong knowledge in Infrastructure, Operations, and distributed computing/applications. The qualified candidate will also assist in the business continuity, disaster recovery, and IT compliance objectives set forth by the management team.

Principle Duties and Responsibilities:• Manage and triage all calls opened by self or other team members while prioritizing business impacting issues over day to day end user issues• Demonstrated experience working with a wide range of user platforms and operating systems including Windows, Mac and Chromebook• Experience utilizing Microsoft Server technologies, including Active Directory and Group Policy for desktop management.• Experience supporting Microsoft Cloud technologies such as O365, OneDrive, SharePoint online, and Teams.• Experience utilizing Jamf for Mac environments.• Experience with systems management software such as SCCM, Jamf, desired• Understand the mechanical systems, software relations, differences, and other functionalities in the appropriate warehouses and shares knowledge with other teams and vendors.• Gather detailed information during triage and utilize logical problem-solving skills and techniques to troubleshoot and resolve complex issues.• Produce and maintain high-quality documentation that meets applicable standards and is appropriate for its intended audience• Escalate complex and/or high priority problems to the appropriate support groups or vendors for resolution.• Collaborate with system administrators, network administrators, developers and other internal teams and vendors to maintain appropriate tools, monitoring, reporting and site metrics to track needs and trends for support, issues and capacity changes• Write technical documentation for all new systems and processes that affect Infrastructure Environments, as well as train other team members and end users Requirements Desired Qualifications:• CompTIA A+ and/or CompTIA Network+ Certification• MAC O/S and Windows knowledge• Knowledge/Experience with Ticket Tracking Systems• Warehouse IT Operation Support experience• Intermediate knowledge of the Linux OS• Beginner to intermediate knowledge of Citrix/NetScaler• Beginner to intermediate knowledge of Microsoft Office 365 Support• O365/Gmail collaborative platforms• Familiarity with (but not required) Jira/Atlassian/Slack/• Documentation/Technical Writing Skills Job Requirements:• Associate degree or bachelor's degree preferred• 1 to 2 years Customer Service experience, or equivalent• 1 to 2 year of technical experience• CompTIA A+ and/or Network + certification preferred (but not required)• Basic understanding of network hardware and software• Excellent patience, interpersonal and guest service skills• Intermediate knowledge of Windows 10, Windows 7, Microsoft O365, and MAC O/S• Familiarity with Jamf and SCCM a plus • Enjoy working with people and place high importance on internal client service satisfaction• Must be detail oriented

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