Vacancy expired!
- Bachelor’s degree with 3+ years’ experience required or High School Diploma with 10+ years’ experience required.
- Cisco CCNA Certification or higher preferred
- Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware
- Oversee ne and existing equipment, hardware, and software upgrades
- Communicates and coordinates all circuit installations for both internet and permanent physical circuits and troubleshoots with vendors when corrective action needs to be taken
- Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes
- Monitor and test network performance and troubleshoot problem areas as needed
- Monitors integrity of all network security devise and takes corrective/preventive measures, as appropriate
- Provide network performance statistics and system availability reports
- Ensure network connectivity of all servers, workstations, video equipment, telephony equipment, fax machines, and other network appliances
- Perform network asset management, including maintenance of network component inventory, related documentation, and technical specifications information
- Participate in managing all network security solutions
- Collaborate with executive management and department leaders to assess near- and long-term network capacity needs
- Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records
- Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery
- Provides guidance to Technical Support and Customer Support Team Members
- Interfaces with the hardware and software networking vendors for technical support when new functionality is requested and escalates problems to central support when assistance is required
- Plans and maintains all TCP/IP network addressing schemes
- Plans, tests, and maintains network security and remote user access
- Upgrades and supports all telecommunication PBX functionality
- Performs system performance evaluations and makes recommendations for improvements
- Assist in design to ensure all production environments are configured for high-availably to maximize uptime
- Assist in the modifications to system hardware and software
- Identify and implement methods to continuously improve processes and outcomes
- Analyzes and documents system issues and makes recommendations as needed
- Plans and implements disaster recovery procedures and participates in off-site recovery testing
- Develops programs and tools to automate scheduling of system related operations and reports
- Interacts and negotiates with vendors, outsourcers, and contractors to secure network products and services
- Identify opportunities for cost savings appropriate to the department and organization and implement action plans that reduce costs
- Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry
- Collaborates with senior team members, management, and department leaders to assess near- and long-term network capacity needs
- Assists with the creation and the maintenance of documentation as it relates to network configuration, network mapping, processes, and service records
- Assists with the implementation and maintenance of policies, procedures, and associated training plans for network administration, usage, and disaster recovery
- Provide exceptional quality service and support to customer groups. Follow through on commitments to customers.
- Understands the importance of support to the delivery of care in a 24x7 environment and ensures application availability within set standards
- Understands the need to provide access for clinicians and other members of the healthcare team with the right information at the right time through the availability of seamless, accurate information
- Use communication and teamwork skills to maintain successful working relationships throughout the organization. Listen effectively, builds strong relationships, maintains good rapport, and openly shares best practices, tools, and expertise. Treat others with respect and values their input and opinions
- Has sufficient communication skills for effective dialogue with customers. Is able to work in a team
- Understands and uses appropriate methods, tools, and applications. Demonstrates a rational and organized approach to work
- Maintain understanding of healthcare/technology environment. Continuously increase knowledge of industry trends and best practices by utilizing journals, publications, textbooks, seminars, and training programs as appropriate to enhance personal skills and expertise
- Demonstrates an understanding of healthcare/technology products and services
- Demonstrates an organized approach to work. Learns and applies new skills. Follows organization standards
- Works under general direction. Requires minimal supervision in resolving problems or enquiries. Frequently works independently
- Performs a broad range of work, sometimes compels and non-routine, in a variety of environments
- Applies methodical approach to problem definition and resolution
- Understands and uses appropriate methods, tools, and applications
- Demonstrates an analytical and systematic approach to problem solving
- Demonstrates effective communication skills
- Plans, schedules, and monitors own work (and that of others where applicable) competently within limited deadlines
- Manage and/or provide guidance to junior members of the team
- Treat all visitors, internal staff, and external vendors with company core values by demonstrating respect, integrity, safety, teamwork, and service
- Understands and practices the company values
- Adheres to company Policies and Procedures
- Follows and adheres to ITIL processes – Incident Management, Problem Management, and Change Management
- Responsible for system support 24 hours a day/7 day a week / 365 days a year
- Performs other duties as assigned
Vacancy expired!