Job Details

ID #44365567
State New Jersey
City Baskingridge
Job type Contract
Salary USD TBD TBD
Source Tanson Corp
Showed 2022-07-26
Date 2022-07-26
Deadline 2022-09-24
Category Et cetera
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C2H - Omni Channel Production Control (SIP Based Voice Solution, Orchestration Server, URS) - Remote

New Jersey, Baskingridge, 07920 Baskingridge USA

Vacancy expired!

Description: Role Name: Omni Channel Production Control Roles and Responsibilities (Not limited to) - SME Level Expertise , Product level knowledge - Innovation mindset - Provide support for P1 and P2 issues - Communication and Outage Management - Work with SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets - Work with L2 resources to get the RCA for P1 and P2 issues - Update KT for any new Issues and set up process to proactive alert and fix for issues - Mentor L1 and L2 team for any issues that they need help and guidance - Identify any potential issues in platform and propose the fix/solution with team. - Monitor the Changes scheduled and look for any potential impact which could be caused. - Ready to acknowledge and jump on Issues/escalations - Clean and Effective Communication (Verbal/Written) Genesys Skills Set Required (Good Understanding and Troubleshooting Skills set) - Genesys Framework (Candidate should have good knowledge in all layers) - SIP Based Voice Solution - Orchestration Server and Universal Routing Server (Candidate should understand and troubleshoot ORS logs) - Rules Engine and GRAT (Functionality and Architecture) - Genesys Outbound Solution - Chat, Callback (GMS Based) - WWE/WDE - Basic understanding of Linux Commands - Good to Know below application - Email, SMS - Splunk Tool - AudioCodes SBC and Hard phones - SQL Database/Infomart Queries INTERVIEW PROCESS: a. How many rounds? 2 b. Video vs. phone? - Phone and In-person/Video c. How technical will the interviews be? Very Technical What are the work hours? Regular week hours M-F - 8am-5pm CST day shift On-Call week (minimum once in 4 weeks) - 12PM-8PM CST including weekends Where is the work to be performed? Candidate must be able to report to one of the client facility; Plymouth, MN Hartford, CT Basking Ridge, NJ Telecommuting allowed at this time due to COVID. Open to candidates that require sponsorship upon conversion Of the required skills listed, which would you consider the top 3? Please list your expectations regarding years of experience for each requirement. 3-5 years experience in the following SIP Based Voice Solution, Orchestration Server and Universal Routing Server , WWE/WDE What experience will set candidates apart from one another? 5+ years experience in the following SIP Based Voice Solution, Orchestration Server and Universal Routing Server , WWE/WDE What does the team structure look like how many members and what is the break-down of the team's skill sets (ex: 1 PM, 4 Developers, etc.)? these resources are part of one team who support production control

Vacancy expired!

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