Job Details

ID #45865096
State New Jersey
City Baskingridge
Job type Permanent
Salary USD TBD TBD
Source Crossfire Consulting Corp
Showed 2022-09-21
Date 2022-09-20
Deadline 2022-11-18
Category Et cetera
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System Access & Salesforce Reporting Analyst

New Jersey, Baskingridge, 07920 Baskingridge USA

Vacancy expired!

LOCATION: Basking Ridge, NJ preferred but open to remote workers in ET or CT time zones. Preferably near a hub (Alpharetta, GA; Ashburn, VA; Boston, MA; Temple Terrace, FL; Irving, TX; Chicago, IL) JOB TITLE: System Access and Salesforce Reporting Analyst JOB DESCRIPTION: To achieve revenue goals, Telecommunication must grow and continually maintain our Channel space. In order to support those goals, we are consistently looking for innovative ways to streamline our processes and deliver on our promises to our customers. This individual will act as a system access and Salesforce reporting POC for the Channel Systems & Tools team to ensure we are delivering on the needs of the business in a timely manner. MUST HAVE SKILLS (Most Important): - Extensive knowledge of partner systems and IT related systems inclusive of Salesforce, Salesforce Partner Communities, Salesforce Dashboards and Reporting, and Jira. - An ability to multi-task and manage competing priorities across programs and business stakeholders. - Familiarity with synthesizing key business goals, accomplishments and statuses for executive level presentations as well as an ability to assemble process guides, communication, slideware talk tracks and strategic analysis for team wide improvements. - Strong program management skills for API coordination DESIRED SKILLS: - An understanding of Telecommunication methods, procedures and processes used in story creation, grooming, testing, development and release as well as familiarity with internal Telecommunication teams is a plus. - A Salesforce Admin Certification (Salesforce Adv. Administrator even better) - A PMP Certification

JOB DUTIES: System Access and Reporting - Partners with GTS for story grooming and testing - Assist in enhancement identification, vetting, story creation and grooming of user stories - System access POC for Portal users, I2B Agents, and D2D Agents - Main SFDC reporting POC for Partner Portal and I2B SFDC instances Special Projects - Partner with compliance and program teams to improve onboarding/system access processes - Other ad hoc special projects Operations Support - Assembles process guides for system access policies and procedures - Assembles talk track and slideware for Systems and Tools partner presentations - Provides strategic analysis for team wide improvements LOGISTICS: Shift: Monday - Friday 9am - 5pm

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