Job Details

ID #23748509
State New Jersey
City Branchville
Job type Permanent
Salary USD TBD TBD
Source Recruit Professional Services
Showed 2021-12-02
Date 2021-12-01
Deadline 2022-01-30
Category Et cetera
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Help Desk Technician

New Jersey, Branchville, 07826 Branchville USA

Vacancy expired!

Job Description The Help Desk Technician' s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

Responsibilities: • Respond for requests to IT for assistance via phone, email, or in person • Troubleshoot incident tickets & advising users on appropriate actions • Research questions and publish responses in the Knowledge Base • Identify and escalate situations which require urgent attention • Deploy new hardware - Windows images to physical PC' s - Printers • Install Windows and third party software/security updates • Perform other duties as assigned by management

Desired Skills & Experience: • 1-2 years help desk experience • 1-2 years experience with help desk ticketing systems • HDI Certified - (Help Desk Institute) • A+ Certified • Microsoft MCP, MCSA, or MCSE • Knowledgeable in network troubleshooting - DNS/DHCP/Connectivity • Peripherals experience - setting up printers, external hardware, etc. • Vmware, Citrix or Cisco VOIP experience a plus • Strong people skills • Maintains composure and customer focus while troubleshooting technical issues #RecruitPS

Vacancy expired!

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