Vacancy expired!
MAJOR FUNCTION :Collaborates with customers; create test plans; Enhance Functionality of System with minimal assistance; Active role is demonstrated in the orientation and training of new system users; current knowledge of regulatory compliance and applies prior knowledge to recommend, improve and implement system changes where applicable; participates in internal PI initiatives. QUALIFICATION:
- Associates degree in Computer Science or related specialty required. In lieu of Associates degree, will consider 3-5 years' experience in related specialty.
- Bachelors degree in Computer Science, specific service/clinical discipline, or equivalent preferred.
- Proficient with Microsoft office applications.
- Experience in managing IS related projects required.
- Strong expertise in multiple healthcare applications.
- Experience with PCs and networking as required.
- Completes database maintenance, including the build of pathways/screens/forms/ ranging from simple to complex development; thoroughly tests and validates data/outcomes; documents and communicates system changes
- Develops specifications and design layout for customer required reports
- Establishes security and application access in compliance with HIPAA security and privacy regulations
- Assists with evaluation of new system or system change on all foreign systems and departments sharing data.
- Schedules and provides demonstrations and/or training sessions on assigned applications
- Facilitates meetings, creates minutes and manages action logs
- Maintains Knowledge Base and/or Application Inventory on new applications and troubleshooting procedures.
- Initiates and facilitates troubleshooting/problem solving for projects and support.
- Active role is demonstrated in the orientation and training of new system users
- Maintains current knowledge of regulatory compliance
- May manage small projects
- Continues to enhance personal knowledge of applications and provides mentoring to other team members
- Responsible for providing excellent customer service
- Responsible for properly utilizing the customer service software and adhering to all policies and procedures related to the use of the software
- Provides 24 x 7 on-call support acting as gatekeeper for triage of tickets including in depth notes.
Vacancy expired!