Vacancy expired!
CBTS has partnered with a large global client to identify a Desktop Support Technician for a long term/ongoing contract engagement in the Mount Olive, NJ area. This role would be a first shift role and require 100% onsite work.Qualified candidates should have work experience related to the following:Core Responsibilities Technical Support
- Involved in Incident, Problem and Service Request Management.
- Provide workarounds and solutions based on Service Level Objectives.
- Deskside and remote support required within Factory environment.
- Support Microsoft operating systems, Zebra label printers, and Zebra barcode scanners
- In the case of Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst.
- Propose or recommend IM&T Services modifications to the Service Desk Manager to reduce user impact.
- Refers more complex problems to problem managers and/or senior level.
- Participate to new IM&T Service testing, deployment and stabilization.
- Maintain and stays current with evolving Information technology.
- Clarify tickets logged with requesters and communicate about resolution progress.
- Ensure satisfactory customer service and prompt response times to the requesters.
- Share her/his support knowledge with peers in the same team and maintain associated documentation
- Communicate with user community to provide the status of open problems and the changes associated with new solutions
- Escalate significant issues or outages to the management
- Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.
- Ensure security rules implementation as per the policies.
- Strong knowledge of Microsoft based operating systems
- General knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory
- Good knowledge of informatics hardware (PC, Printer, scanner, smartphones etc)
Vacancy expired!