Vacancy expired!
Job Description
Device Delivery Analyst Camden, NJ Contract to Hire Job Description: Our client is looking for a Device Delivery Analyst to join their team. They are looking for someone to provide general technical support for enterprise software, hardware, computers, printers, mobile devices, and other hardware. You will be responsible to ensure that the technical tools, processes, and procedures are in place, support contracts are in place, documentation has been provided to all the groups supporting it, and escalations have been defined. The candidate will work with various internal teams to define services and technologies that enable and enhance the Support organization's products and services while at the same time enhancing customers' productivity. The candidate also assists in refining work processes and coordinating our client's enterprise-wide critical incident review processes. Required Skills:- Experience supporting Android and Microsoft operating systems and applications
- Experience imaging of laptops and desktops, preferable with MDT (Microsoft Deployment Toolkit)
- Knowledge of operational technologies (e.g., radio frequency equipment and OSes)
- Understanding of incident, problem, request, change, and knowledge management.
- Knowledge of ITSM tools (e.g., Ivanti, ServiceNow, BMC, Cherwell, etc.)
- Knowledge of root cause analysis methodologies and experience with service-oriented frameworks (e.g., ITIL, MOF, etc.) with certification in ITIL preferred.
- Experience with G-Suite applications (Gmail, Google Calendar, Docs, Sheets, Slides, etc.).
- Experience working with enterprise company software and infrastructure, especially as it relates to the overall business impact that those technologies may have.
- Bachelor's degree or equivalent work experience
- Technical certifications - A+, MCSE, MCTS, MCP, MCITP, HDI, and/or ITIL is desired.
- Any support experience with enterprise supply chain, transportation, and logistics applications (Manhattan, TMW, 3G, IBM Sterling Integrator, Exceed, etc.)
- Excellent communication and interpersonal skills.
- Excellent client service skills in a demanding, deadline-driven environment.
- Excellent analytical, troubleshooting, and problem-solving skills
- Excellent organizational and time management skills with attention to detail, accuracy, prioritization, and pacing.
Vacancy expired!