Vacancy expired!
We are looking for Product Owner with Java or Filenet – Clinton, NJ. This is a contract role.
Note: This will be remote until COVID. JD:We are seeking to add a Senior Product Owner to the Digital Services team. Strong experience with Java/ Filenet/ Content ManagementThe Senior Product Owner is responsible for defining and leading execution of our strategy and supporting the Service Organization by identifying and delivering new capabilities on the product roadmap, developing KPI’s to measure success and forming a strong understanding of current business processes to deliver future capabilities.The Senior Product Owner will play a critical role in digitizing agent, client and customer service representatives experiences on modern platforms including, but not limited to, Communication and Core Correspondence, MainFrame, ECM service, cloud technology ecosystem. The Senior Product Owner will be responsible for capabilities related, but not limited to, the electronic communications sends our customers and agents. The features this individual would be responsible will include the eDelivery (paperless settings) email capabilities, communication preferences and SMS alerts and notifications. The Senior Product Owner role provides exposure to all business units within Service Org and demands flexible and creative thinking as tasks are highly variable, changing often based on emerging business needs and industry trends. We are looking for outstanding individuals with excellent leadership, analytical and communication capabilities, creative problem-solving skills, project management discipline, and a passion for process improvement. A strong understanding of technology and distribution needs/practices is a plus. Major ResponsibilitiesDefine, lead, and drive forward our GBS Core Correspondence strategy and roadmap through the identification, analysis, and implementation of new and enhanced GBS servicing functionality with a primary focus on the electronic communications platforms and capabilitiesFormulate and refine existing strategies specific to eDelivery (paperless) to rebranding and printing based environment to generating Printing and communication to customers.Lead business as usual processes related eDelivery work efforts to ensure all communications are completed seamlessly to the userPartner and influence drive to behavior organizational changes to the use of outbound correspondence and communicationsLead the creation of new customer and service professional experiences related to core correspondence to provide transparency and all insights into the customer interactions and preferencesIndependently lead and influence a large suite of high-profile strategic initiatives, including formulating the necessary business casesAbility to make timely, critical decisions and judgement calls for complex strategic projects that will impact the success of the overall Content Management and Core Correspondence ProgramAbility to partner with a high performing team focused on the successful delivery of rebranding and printing capabilitiesUnderstand competitive and industry positions and develop business cases for prioritization of new/enhanced capabilitiesCreate comprehensive and concise user stories as needed supporting the future digital capabilities, but owns oversight of all requirementsDevelop metrics to assist management with assessment of performance for individuals, systems, processes, and other initiatives that support the business' strategic initiativesDefine and gather KPIs to measure and monitor progress of teams capabilities and effectiveness on a daily, weekly, and monthly basis to inform real-time course corrections and longer-term enhancementsOversight of accurate and auditable product documentationAs needed, oversight of day-to-day Core Correspondence team needs and lead issue investigation/resolution QualificationsExperience developing/managing Core Correspondence – Rebranding & Printing, Customer Communication, ECM services, capabilities requiredExperience with email and SMS communication platformsExperience managing a product/feature roadmap with multiple stakeholdersAgile methodology experience requiredPractice of Continuous Integration or Continuous DeliveryAn innovative thinker with a true passion for and knowledge of disruptive technologyApproaches problem solving with sound judgment to understand the root cause of the issue and its impactsAble to critically evaluate data for errors/inconsistencies and provides solution recommendationsExcels at problem solving tools such 5-why analysis, fishbone diagram, and pareto charts; as well as being able to explain the results and take the appropriate actionsExcellent written and oral communication skills with strong relationship and interpersonal skillsVacancy expired!